Why Does Last-Mile Delivery Matter To Carriers And Customers?
Why Does Last-Mile Delivery Matter To Carriers And Customers?Delivering a package to its destined…
By: Vlad Pasculescu
May 27, 2020
According to the Occupational Safety and Health Administration (OSHA), the SARS-COV-2 virus known as COVID-19, has the potential to cause extensive outbreaks that resemble influenza viruses.
As experienced, there are multiple areas in the United States and other countries facing the impacts of COVID-19 at the same time. As a result, workplaces, such as your mailroom or delivery management process, may be affected.
Read more about the predicted effects of COVID-19 on your mailroom from OSHA's Guidance on Preparing Workplaces for COVID-19 PDF . Read the full OSHA Guidance on Preparing Workplaces for COVID-19 PDF here.
As you may have experienced, your mailroom or delivery management process may be affected by employees missing shifts resulting in unexpected staff shortages. There are a few reasons to consider as to why your mailroom employees may be choosing to stay home:
According to Forbes, "U.S. retailers' online year-over-year (YoY) revenue growth is up 68% as of mid-April, surpassing an earlier peak of 49% in early January." Additionally, "there's been a 129% year-over-year growth in U.S. & Canadian e-commerce orders as of April 21 and an impressive 146% growth in all online retail orders."
OSHA cites that shoppers may shift their shopping patterns, including increased usage of stay at home delivery services to reduce person-to-person contact.
These spikes in eCommerce and predictions mean you and your delivery management process could be facing unexpected surges, leaving your facility and staff unprepared.
As COVID-19 continues to stress countries worldwide, expect supplies and shipments to experience unexpected interruptions by severely-affected areas. Ensure your mailroom is well-equipped with safety equipment such as gloves, EPA-approved cleaning products, surgical masks, hand sanitizer, and sanitizing wipes.
If your order these products, expect shortages and limits on purchase orders so your team can prepare.
Lastly, it is essential to have a communication platform that can send updates to package recipients to manage space in your facility if packages arrive unexpectedly.
We hope you found these tips helpful as you continue to manage your delivery operations during COVID-19. PackageX Scan & Track is a contactless delivery management and pickup solution powered by machine vision. Learn more about how Scan & Track can help you stay efficient and build confidence in your package and mail management process as you navigate this uncertain time here.