Improve Customer Service Experience With an Automated Mailroom
An exceptional customer service experience is the pulse of every business. At the top of every…
Jun 04, 2020
It is essential to have policies and procedures in place for identifying sick individuals to protect your mailroom staff and package recipients. According to The Occupational Safety and Health Administration (OSHA), these are a few steps you can take to minimize the spread of COVID-19. Read OSHA's full Guidance on Preparing Workplaces for COVID-19 PDF here.
Because employees may expose themselves at risk of contracting COVID-19 through their daily life, it is crucial to educate them on the most common symptoms of COVID-19. According to the Centers for Disease Control and Prevention (CDC), COVID-19 symptoms may appear between 2-14 days after exposure.
Educate and inform your mailroom staff that if they experience any symptoms, to stay home to monitor their health, seek medical attention (if necessary), and to limit the spread of COVID-19 to others.
For an updated list of confirmed COVID-19 symptoms, you can refer to the CDC's Symptoms of Coronavirus website here.
Communication with your mailroom employees will be essential to curtailing the impacts of COVID-19 on your workforce and additional stakeholders, such as package recipients. Implement and educate your staff on how they can report suspected or confirmed illness.
Where and if appropriate, you may want to institute policies for screening those entering the mailroom. One way to do this is by implementing a temperature check using a contactless thermometer during staff pre-shift meetings and at your mailroom entrance for package recipients/couriers to screen for fevers and elevated temperatures.
According to the Mayo Clinic, "face masks combined with other preventive measures, such as frequent hand-washing and social distancing, help slow the spread of the virus."
As part of your COVID-19 prevention plan, you may consider adopting a mandatory face-covering policy for all individuals present in the mailroom. If you have the capability, your facility may consider providing PPE to staff and mailroom stakeholders. Providing disposable surgical masks may be an option your workplace may consider instituting to minimize the spread of COVID-19.
Let Others Know If You Found This Helpful We encourage you to share this guide if you found it helpful in optimizing or creating your COVID-19 preparation plan.