Case Study: DelVal

time to read article2 minutes

article date Sep 11, 2020

Case Study: DelVal

The Problem:

Delaware Valley University in Doylestown, Pennsylvania needed a robust, user-friendly software solution to process packages more efficiently for their 2,500 students. Recently, package deliveries to their student population have increased by a staggering 20% per academic year, and their barcode scanning system was just too manual and slow to keep up with the volume.

The Solution:

PackageX was able to work with DelVal to implement our inbound package management solution and tailor app-specific customizations to suit their needs. Stu Schaeffer, the Mail Center Coordinator, estimates that PackageX has decreased the time it takes them to process inbound packages by 80%, as compared to their previous software. He explains that with their old software, "Student Mail Center associates and I had to key in the first letters of the last name of a recipient and then make multiple extra keystrokes to report where we put it and then to notify the recipient that a package had been received. With PackageX, a photo is taken of the address label and barcode, and the software is intuitive enough to link the recipient to our on-campus database and suggest a match. 95% of the time, it gets it right, including handwritten address labels."

However, processing inbound packages quickly was only part of the solution DelVal was looking for; they also needed to organize their mailroom in a way that would help them find packages quickly at the point of pickup. PackageX worked with Mr. Schaeffer and his team to customize the app so that when an associate scans a package, a list of locations in the mail center, including different shelves and alphabetized tubs on the floor for oversized packages, pops up to easily mark the package's location with one click.

Problem Solution Outcomes
Too many packages to keep up. PackageX AI processes labels in seconds. Inbounding time decreased by 80%.
Not enough space to stay organized. Custom labels remember where each package is. Lost package cases were reduced to almost 0.

Their Feedback:

Mr. Schaeffer reports that his mailroom operations have never been smoother – even when the volume of packages to process was much less. “PackageX has sped up the process of finding packages and handing them off to students and reduced the cases of lost packages to almost zero. In the rare case that a package is misplaced (usually because an associate chooses one location on the app but places it in another location), the mailroom staff can look back on the picture of the package label and know precisely what to look for.”

Thank you to the entire DelVal team for your feedback and help making PackageX even stronger and smarter. For help getting your mailroom up to speed, email, or schedule a demo to see our software in action.

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