Compare PackageX Mailroom Plans
Features | |||||
---|---|---|---|---|---|
Delivery Management | |||||
Fully automated label reading (including handwritten) | |||||
Scan up to 50 deliveries at once | |||||
Inbound & outbound delivery management | |||||
Collect signature for proof of pickup | |||||
Contactless proof of pickup options | |||||
Search deliveries by any text or barcode on the label | |||||
Comprehensive audit trail of all deliveries processed | |||||
Add custom locations to deliveries within mailroom or storage area | |||||
Add custom labels to deliveries such as food delivery, time sensitive, etc. | |||||
Communications | |||||
Automated and customizable delivery notifications | |||||
Automated and customizable reminder notifications | |||||
Store and send photos of deliveries | |||||
Recipient companion app (Parcel) | |||||
Co-branded email notifications (include your company's logo) | |||||
Two way communication (reply to email goes to Mailroom user email) | |||||
Customized email sender address | |||||
Text message notifications (within United States & Canada) | |||||
Text message notifications (outside United States & Canada) | |||||
WhatsApp notifications | |||||
Platform | |||||
Cloud based (iOS, Android and Web apps) | |||||
No specialized hardware needed | |||||
Ability to manage multiple buildings and mailrooms | |||||
Robust user permissions by functionality, mailroom and building | |||||
APIs and webhooks access for integrations | |||||
Support mailrooms in multiple languages | |||||
Digital Mailroom | |||||
Streamlined & pre-defined recipient action buttons in email notifications | |||||
Manage forwarding mail or packages to an alternate address | |||||
Manage holding deliveries upon request for extended periods of time | |||||
Manage shredding and destroying deliveries upon request | |||||
Scan and send letter mail contents or documents in email | |||||
Analytics | |||||
Robust data and analytics | |||||
Live and exportable package log | |||||
Overview of item totals by status | |||||
Analyze trends on when deliveries are received | |||||
Analyze trends on your various carriers | |||||
Analyze trends on your delivery labels | |||||
Gamify mailroom operations through analytics in app | |||||
Customer Support | |||||
Knowledge Base (Self-Help Portal) | |||||
Support requests submitted through Website | |||||
Support requests submitted through Website | |||||
Support requests submitted through mobile apps | |||||
Support requests submitted through email | |||||
Customized onboarding program | |||||
Dedicated customer success specialist | |||||
Onboarding Trainings | 2 Dedicated Training Sessions | 4 Dedicated Training Sessions | 4 Dedicated Training Sessions per Month |