Compare PackageX Mailroom Plans
| Features | |||||
|---|---|---|---|---|---|
| Delivery Management | |||||
| Fully automated label reading (including handwritten) |  | | | | |
| Scan up to 50 deliveries at once | | | | | |
| Inbound & outbound delivery management | | | | | |
| Collect signature for proof of pickup | | | | | |
| Contactless proof of pickup options | | | | | |
| Search deliveries by any text or barcode on the label | | | | | |
| Comprehensive audit trail of all deliveries processed | | | | | |
| Add custom locations to deliveries within mailroom or storage area |  | | | | |
| Add custom labels to deliveries such as food delivery, time sensitive, etc. | | | | | |
| Communications | |||||
| Automated and customizable delivery notifications | | | | | |
| Automated and customizable reminder notifications | | | | | |
| Store and send photos of deliveries | | | | | |
| Recipient companion app (Parcel) | | | | | |
| Co-branded email notifications (include your company's logo) | | | | | |
| Two way communication (reply to email goes to Mailroom user email) | | | | | |
| Customized email sender address | | | | | |
| Text message notifications (within United States & Canada) | | | | | |
| Text message notifications (outside United States & Canada) | | | | | |
| WhatsApp notifications | | | | | |
| Platform | |||||
| Cloud based (iOS, Android and Web apps) | | | | | |
| No specialized hardware needed | | | | | |
| Ability to manage multiple buildings and mailrooms | | | | | |
| Robust user permissions by functionality, mailroom and building | | | | | |
| APIs and webhooks access for integrations | | | | | |
| Support mailrooms in multiple languages | | | | | |
| Digital Mailroom | |||||
| Streamlined & pre-defined recipient action buttons in email notifications | | | | | |
| Manage forwarding mail or packages to an alternate address | | | | | |
| Manage holding deliveries upon request for extended periods of time | | | | | |
| Manage shredding and destroying deliveries upon request | | | | | |
| Scan and send letter mail contents or documents in email | | | | | |
| Analytics | |||||
| Robust data and analytics | | | | | |
| Live and exportable package log | | | | | |
| Overview of item totals by status | | | | | |
| Analyze trends on when deliveries are received | | | | | |
| Analyze trends on your various carriers | | | | | |
| Analyze trends on your delivery labels | | | | | |
| Gamify mailroom operations through analytics in app | | | | | |
| Customer Support | |||||
| Knowledge Base (Self-Help Portal) | | | | | |
| Support requests submitted through Website | | | | | |
| Support requests submitted through Website | | | | | |
| Support requests submitted through mobile apps | | | | | |
| Support requests submitted through email | | | | | |
| Customized onboarding program | | | | | |
| Dedicated customer success specialist | | | | | |
| Onboarding Trainings | | 2 Dedicated Training Sessions | 4 Dedicated Training Sessions | 4 Dedicated Training Sessions per Month |
