Compare PackageX Mailroom Plans

Features
BRONZE
SILVER
PLATINUM
(CUSTOM)
Delivery Management
Fully automated label reading (including handwritten)
Yes
Yes
Yes
Yes
Scan up to 50 deliveries at once
Yes
Yes
Yes
Yes
Inbound & outbound delivery management
Yes
Yes
Yes
Yes
Collect signature for proof of pickup
Yes
Yes
Yes
Yes
Contactless proof of pickup options
Yes
Yes
Yes
Yes
Search deliveries by any text or barcode on the label
Yes
Yes
Yes
Yes
Comprehensive audit trail of all deliveries processed
Yes
Yes
Yes
Yes
Add custom locations to deliveries within mailroom or storage area
No
Yes
Yes
Yes
Add custom labels to deliveries such as food delivery, time sensitive, etc.
No
Yes
Yes
Yes
Communications
Automated and customizable delivery notifications
Yes
Yes
Yes
Yes
Automated and customizable reminder notifications
Yes
Yes
Yes
Yes
Store and send photos of deliveries
Yes
Yes
Yes
Yes
Recipient companion app (Parcel)
Yes
Yes
Yes
Yes
Co-branded email notifications (include your company's logo)
No
Yes
Yes
Yes
Two way communication (reply to email goes to Mailroom user email)
Yes
Yes
Yes
Yes
Customized email sender address
No
Yes
Yes
Yes
Text message notifications (within United States & Canada)
No
Yes
Yes
Yes
Text message notifications (outside United States & Canada)
No
No
No
Yes
WhatsApp notifications
No
No
No
Yes
Platform
Cloud based (iOS, Android and Web apps)
Yes
Yes
Yes
Yes
No specialized hardware needed
Yes
Yes
Yes
Yes
Ability to manage multiple buildings and mailrooms
No
Yes
Yes
Yes
Robust user permissions by functionality, mailroom and building
No
Yes
Yes
Yes
APIs and webhooks access for integrations
No
No
No
Yes
Support mailrooms in multiple languages
No
No
No
Yes
Digital Mailroom
Streamlined & pre-defined recipient action buttons in email notifications
No
No
Yes
Yes
Manage forwarding mail or packages to an alternate address
No
No
Yes
Yes
Manage holding deliveries upon request for extended periods of time
No
No
Yes
Yes
Manage shredding and destroying deliveries upon request
No
No
Yes
Yes
Scan and send letter mail contents or documents in email
No
No
Yes
Yes
Analytics
Robust data and analytics
Yes
Yes
Yes
Yes
Live and exportable package log
Yes
Yes
Yes
Yes
Overview of item totals by status
Yes
Yes
Yes
Yes
Analyze trends on when deliveries are received
Yes
Yes
Yes
Yes
Analyze trends on your various carriers
Yes
Yes
Yes
Yes
Analyze trends on your delivery labels
Yes
Yes
Yes
Yes
Gamify mailroom operations through analytics in app
Yes
Yes
Yes
Yes
Customer Support
Knowledge Base (Self-Help Portal)
Yes
Yes
Yes
Yes
Support requests submitted through Website
Yes
Yes
Yes
Yes
Support requests submitted through Website
Yes
Yes
Yes
Yes
Support requests submitted through mobile apps
Yes
Yes
Yes
Yes
Support requests submitted through email
Yes
Yes
Yes
Yes
Customized onboarding program
No
No
No
Yes
Dedicated customer success specialist
No
No
No
Yes
Onboarding Trainings
No
2 Dedicated Training Sessions
4 Dedicated Training Sessions
4 Dedicated Training Sessions per Month