Why is PackageX Receive an Alternative to Pitney Bowes?
Pitney Bowes is a company with a diverse portfolio of services across a range of industry segments. While they are no slouch, there are still some compelling reasons why you should go for PackageX Receive for package management.
How Do We Help Mailroom Operators?
A mailroom operator is a person who will most frequently interact with the app; hence the software must be geared towards them. The operators prioritize time savings, task automation, reduction in personal risk, and improved client experience.
Both PackageX Receive and Pitney Bowes Sendsuite cater to these points of concern in somewhat different ways. Let’s see how it’s done and why PackageX Receive has the upper hand.
Optical Character Recognition (OCR)
The most apparent difference between Pitney Bowes Sendsuite and PackageX Receive is that Receive uses the most advanced optical character recognition (OCR). This technology turns smartphone cameras into scanners that can read names, numbers, barcodes, and additional information in seconds, meaning things like partially obscured, covered, or ripped barcodes are no longer issues for the operators. They can easily scan multiple packages in one batch.
Pitney Bowes Sendsuite, on the other hand, requires operators to use an external barcode scanner to receive packages. Package information automatically transfers to a template; however, operators still need to input recipients and senders manually from its system, increasing the time it takes to log packages.
Search is a feature Pitney Bowes and PackageX both have, but the degrees to which you can search are fundamentally different between applications. Pitney Bowes Sendsuite allows users to find items by searching through package listings and history and by typing the name of receivers and tracking numbers.
PackageX Receive offers a little more flexibility with its search, however. By using its “Label Text” search option, users can search for packages by typing any information displayed on package labels, including name, tracking number, serial number, courier, package status, package description, and, even, custom labels operators have previously written on packages, making retrieval incredibly fast.
How Do We Help Mailroom Managers?
With managers, the points of concern vastly change, focusing on increased efficiencies in all metrics, and cost savings. This can be achieved through enhanced analytic reports, integration capabilities, and a competitive price point.
Analytics & Reports
Both Pitney Bowes Sendsuite & PackageX Receive have detailed reporting and analytics that come bundled with the software.
With Pitney Bowes Sendsuite, you unlock access to Crystal Reports, report creation, and generation platform. This reporting service included in the software generates daily reports such as mail received and delivered, damage to mail, route activity, and productivity. Additionally, the software allows users to compare mail and package performance against service level agreements.
On the flip side, PackageX Receive provides a clean dashboard that gives users an overview of package activity data, such as how many packages have been received, how many have been picked up, and how many have been discarded. Additionally, it shows statistics of currently held packages, graphs of carrier breakdowns, and the most commonly used labels. All its graphs can be sorted according to date ranges.
One chart of note for PackageX Receive can show users the most common days of the week and busiest or slowest hours. With this information, managers can schedule staff numbers more effectively, saving on overstaffing costs.
SendSuite software can only read barcodes. Anytime a package arrives, staff need to scan a barcode in order to log it; otherwise, they can’t receive the package. Additionally, when staff scan barcodes, they still need to add recipient and sender information in the software manually.
PackageX Receive, on the contrary, uses a form of a technology called optical character recognition (OCR) that clearly identifies recipients when scanning packages. The technology works by searching through label text and matching names with associated recipients in its depository. The recipient is automatically linked to their package in the system and can be notified via email or a text message. You can scan multiple packages in one go with barcodes, handwritten notes, etc.
What Our Happy Clients Say
- - ANDREW T.
PackageX has drastically improved our inbound package process. I always look forward to packages coming in because I'm amazed how easy, quick, and fun it is to scan in packages.
- - RODRIGO D.
I had a problem with an email message regarding the new tool for re-routing packages. I reached out to the member support team, suggesting some changes, and not only did you answer me right away but also implemented ALL my suggestions. It feels great to know that, as a customer, I am heard by you.
- - JORDANA B.
PackageX is reliable, trustworthy, and easy to use. It has been super beneficial for our team.
- - STU S.
With package deliveries increasing by 20% per academic year, Delaware Valley University needed a robust, user-friendly program to process deliveries more efficiently. I'd estimate we're able to process packages 80% faster. I'd highly recommend PackageX.
- - MARK R.
The system is working perfectly and has cut our time inputting greatly. Thank you for the great system.
- - MICHAEL L.
PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!
- - CESAR B
I've been using PackageX for almost a year now, having used other software before for the same purpose, and I would choose PackageX every time. The support team is always available and ready to solve our problems, and they consistently incorporate feedback and improve the product to make our jobs easier.