Improve Customer Service Experience With an Automated Mailroom
An exceptional customer service experience is the pulse of every business. At the top of every…
Jul 16, 2021
These days, emails are used for most communication; however, snail mail is still needed to send out certain types of letters. The mailing process includes delivering letters and packages, acceptance by the recipient, collection, and processing. But, how long does it take for mail to arrive?
Regular mail can take a maximum of 7 days to arrive. However, there are different delivery services through which you can send your mail quicker. Whereas priority mail can come quickly, forwarded mail can take slightly longer to arrive.
The postal services market has been influenced by major trends like the use of drones for delivery. Moreover, mobile phone integrations have been introduced to provide customers with additional services. The postal services market reached USD 208,550.8 million in 2019. Though it has decreased in the following year due to the pandemic, we expect to see an increase in the market value again, expected to reach USD 200,766.9 million in 2023.
When will my mail arrive? That is a question that we ask ourselves when we are waiting for our mail. Though the average delivery time for mail is 2.5 days in the USA, it can take around seven days for regular mail to arrive, depending on the state it is being sent to. The delivery can also get delayed if there are public holidays like Christmas.
During the holiday season, the postal services receive an overwhelming number of mails which causes delays. Other situations like the COVID pandemic and strikes can also cause delays in receiving mail. So, the delivery service may take more than the regular delivery days.
In this era of cutting-edge technology, digital mailroom services can help mail recipients in ensuring that their mail is not lost, and to make mail management much easier. Mailrooms are used to ensure that mail is delivered in time and safely. Mailrooms can also keep the mail safe and hold it until it is convenient to be picked up. Moreover, with a digital mailroom, the mail is scanned, and a notification is sent with a single click to the recipient for mail pickup.
There are special delivery services that you can use to have quicker deliveries. The service providers offer priority mail with additional charges and a shorter delivery period. It takes around 2-3 days for priority mail to arrive. The delivery service is offered six days a week.
Customers can send priority mail based on the size and weight of the mail. Mails that weigh more than 13 ounces are covered by priority mail. Priority mail can also be tracked, giving you complete information about the location of your mail.
Forwarded mail can take around 3-12 days to arrive. It is best to put in a request about forwarding mail so it can be processed as soon as the package arrives. You can submit a temporary change of address or a permanent one where your mail can be forwarded.
Mails can be forwarded temporarily for six months if you are moving to another place. The service can also be extended for up to 12 months upon request. However, for a more extended period, you need to update your address in the system. State mail like newspapers and priority mail can be forwarded without any additional charges.
Mail forwarding has become very easy with digital mailrooms. Recipients can request mail forwarding with a single tap on their smartphone app. They can have all or some mail forwarded to another address by choosing from the scanned versions that they can access online.
To speed up the mail delivery time, mailrooms have now been using automated software solutions. Digital Mailrooms can receive your snail mail and send it to you on the same day after scanning, or hold it for whatever time necessary. You can also receive your mail in your inbox just like regular emails.
Digital mailrooms use software solutions like PackageX Mailroom that let the mailroom staff efficiently handle mails. It is delivery management software that mailroom staff can use to send automated notifications to recipients when their mail arrives without any manual data entry. The mailroom staff can scan a package label, and let the software do the rest.
Using PackageX Mailroom, you can reduce the cost and improve operational efficiency of your mailroom. Users have been able to achieve same-day deliveries, reduce pick-up times, and eliminate lost package instances. Furthermore, mail recipients can choose to forward mails with a single click, unlike the regular mail forwarding request that takes around ten days to process.
Snail mail remains an essential form of communication. But to provide quick access to mails, mailrooms have to be automated to perform efficiently. Mailroom management software is the answer to automating complex and tedious processes involved in receiving, sorting, and sending mails.
It has become an essential tool for businesses where there are excessive incoming and outgoing mails. This software can either be cloud-based or web-based, depending upon its capabilities and design. Whatever the case may be, you can be assured that the implementation of such a system is going to improve your mailroom operations by leaps and bounds.