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Frequently Asked Questions
What is a mailroom management software?
Mailroom management software is a complete digital solution for mailroom activities. It can send out automated notifications for pick-up to recipients whenever their mail has arrived in the mailroom. These notifications can be sent out to office employees, students, building residents, hotel guests, and much more.
What is Mailroom?
Mailroom is a management software that helps you automate your mailroom. You can scan packages and notify the recipients, organize deliveries, keep entire record of the delivery, and much more with our user-friendly software.
How does Mailroom Management System work?
You don’t need extra hardware for the app to work. Our mailroom management system can be downloaded onto your smartphone, and you can get started. Mailroom by PackageX uses your phone’s rear camera to scan the labels off the deliveries and notifies the recipients swiftly.
What are the benefits of mailroom automation software?
Some of the major benefits of mailroom automation software are:
- Minimal Operational Costs
- More Storage for Deliveries
- Efficient Package Processing
- Zero Lost Deliveries
- Enhanced Customer Experience
Which devices are compatible with Mailroom by PackageX?
The Mailroom by PackageX mobile app is compatible with iPhone SE onwards (6, 6s, 7, and so on), iPad and iPod models that are compatible with iOS 11 and greater, or any Android device that has a rear-facing camera and access to the Google Play Store. Moreover, you can use our desktop portal with any computer system.
Can I try Mailroom by PackageX?
Yes! You can sign up for our 14-days free trial. Click the button below to get started.
Is there any manual entry or typing required?
No. Mailroom by PackageX is a fully automated mailroom management system and does all the work of reading and logging package labels for you. It will even suggest closest matches if a label is hard to read or partially obscured.
What if the package is addressed incorrectly?
If a package comes in that is addressed to a business instead of an individual – Mailroom by PackageX can route it to the right place. If a member's name is incomplete, our intelligent software can offer suggestions that will help you match it to the right person.
What's different about Mailroom by PackageX?
Mailroom is a package tracking software and its main features that differentiate us from our competitors are:
- Elimination of manual entry
- Ability to read handwriting
- Superior search functionality
- Collect a signature or photo for contactless delivery confirmation
- No hardware required
Can Mailroom by PackageX remind my clients to pick-up their packages
Yes, Mailroom by PackageX can send out fully automated, customizable reminder emails or SMS messages at the frequency that you choose.
What options are available for proof of pick-up?
Signature collection (no hardware necessary), ID card photo, a photo of where the package was dropped off, a photo of the person collecting the package.
How does Mailroom by PackageX contactless proof of pick-up work?
There is no need for the pick-up person to touch or handle a pen or digital device. Simply snap a photo of the person or their ID for confirmation
Can I designate one person to pick up all deliveries for a business?
Yes, you can easily route packages to any other member of your building or organization.
Are Mailroom by PackageX notification emails customizable?
The subject line, larger text, and email body is all fully customizable. Co-branding is also available.
Can I log food or laundry deliveries with Mailroom by PackageX?
Yes, our photo confirmation and tagging features make it easy to log any non-traditional package or delivery.
Can I log letter mail with Mailroom by PackageX?
Sure, Mailroom by PackageX's OCR accuracy of 95% typed lettering, 85% handwritten makes it easy.
Our scan volume is pretty low, can Mailroom by PackageX help us?
Yes, Mailroom by PackageX has affordable pricing available for smaller facilities.
My staff isn’t very tech-savvy, is Mailroom by PackageX hard to use?
Not at all! Mailroom by PackageX's interface is streamlined and beyond straight-forward. We will hold your hand through the entire onboarding and implementation process and make sure your staff is comfortable with our systems. Technical support is available 24/7.
What kind of reporting does Mailroom by PackageX offer?
The Mailroom by PackageX dashboard shows packages on hand, how long they have been in your facilities, and data about trends in deliveries. All dashboard data and charts can now be exported.
What is mailroom management system?
Mailroom management system is one of the most important forms of PropTech. It helps you organize inbound and outbound mail and package activities. It can be used at residential, commercial, and educational buildings. It logs the arrival of new mail and packages, instantly notifying the concerned recipients.