Mailroom by PackageX for Hotels & Resorts

Instantly notify your guests by just clicking a picture. The mailroom management software that you need!
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Why PackageX?

The hospitality industry strives for the perfect guest experience, and a smooth functioning of the mailroom ensures exactly that. With an increasing number of guest packages inbound every day, paper trails, manual data entry, and cumbersome processes are just some of the challenges hotels face in their mailrooms, leading to disgruntled guests. A more agile solution is required by the hospitality industry to resolve the dilemma, and provide the highest degree of customer care. Fortunately, we’re here to help. Mailroom by PackageX is a software solution for the 21st century. Adaptable, ergonomic to use, and highly flexible, Mailroom helps hotels and resorts effectively manage their mailroom requirements. Mailroom has helped hospitality establishments the world over process deliveries up to 95% faster, and gained the trust of clients such as Hilton Grand Vacations and Tidewater Beach Resort.
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Alongside our software’s optical character recognition (OCR), the features below help mailroom managers and teams save time, space and reduce liability.

Tag arriving packages to room numbers. Assign packages to each room and keep in sync with room database.

Allocate each package to its recipient room number. Automate the date entry process and assign individual packages to each room number, ensuring excellent customer service.

Guests can designate a roommate or friend to pick up their package. Authorize another person to pick up a package on your behalf.

Create custom labels for your guest’s packages. Personalize the labels for each guest, giving a premium experience to hotel residents.

Keep a track of all the guests by uploading CSV file on the dashboard. Maintain accurate record of room occupants, allowing you to allocate packages to each guest promptly.

Log in mail and packages and mail within seconds with OCR-enabled app without keeping your guests waiting. A simple scan of the label with your smartphone is all you need to enter a package into the database.

Keep your hotel lobby uncluttered. Mailroom app provides for mailroom organization and efficient storage, keeping your packages neatly arranged.

Let guests choose the fate of their mail with Mailroom Connect. Guests can directly communicate with the mailroom if they want their packages to be opened and scanned, held in storage, or disposed of.

The operator can scan up to 50 packages in one go. Bulk scanning allows for quick package receipt into the mailroom, reducing the time it takes for this process.

An automatic email notification with a photo of the package. Pictorial description of the package at the time of check in lets the guest know the state of the package upon receipt.

Increased same day pickups. Timely notifications, two-way communication, and real time tracking allow for a greater number of same day pickups.

24/7 support is available in case of any issue. Our support staff is available all through the week to help you with any queries regarding the Mailroom app.

See for yourself how Mailroom by PackageX can quickly adapt to your business needs – try it out free for 14 days. No strings attached.

Calculate Estimated Return on Investment With Mailroom by PackageX!

We all want a bang for our buck, and Mailroom by PackageX provides just that. Get a bird's-eye view of how Mailroom by PackageX impacts your bottom-line, and how soon you can get value after your investment in our mailroom management software.
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Used by Great Teams to Deliver Greater Mailroom Efficiency

Explore some of the amazing teams that use Mailroom by PackageX in the workplace to manage mail and deliveries efficiently.
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Smart Teams Trust Mailroom by PackageX for Mailroom Management

The mailroom management software for hundreds of teams in 210+ cities worldwide. Here’s how they make mail management smarter using Mailroom:
  • - ANDREW T.

    PackageX has drastically improved our inbound package process. I always look forward to packages coming in because I'm amazed how easy, quick, and fun it is to scan in packages.

  • - RODRIGO D.

    I had a problem with an email message regarding the new tool for re-routing packages. I reached out to the member support team, suggesting some changes, and not only did you answer me right away but also implemented ALL my suggestions. It feels great to know that, as a customer, I am heard by you.

  • - JORDANA B.

    PackageX is reliable, trustworthy, and easy to use. It has been super beneficial for our team.

  • - STU S.

    With package deliveries increasing by 20% per academic year, Delaware Valley University needed a robust, user-friendly program to process deliveries more efficiently. I'd estimate we're able to process packages 80% faster. I'd highly recommend PackageX.

  • - MARK R.

    The system is working perfectly and has cut our time inputting greatly. Thank you for the great system.

  • - MICHAEL L.

    PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!

  • - CESAR B

    I've been using PackageX for almost a year now, having used other software before for the same purpose, and I would choose PackageX every time. The support team is always available and ready to solve our problems, and they consistently incorporate feedback and improve the product to make our jobs easier.

Simple Pricing Plans for Your Mailroom

Get the capabilities, customization, and integrations you need to manage your organization's mail and deliveries.



per location / month, paid annually

Mailrooms with low volume operations

Most popular



per location / month, paid annually

Mailrooms with basic operations



per location / month, paid annually

Mailrooms with complex operations


Custom Quote

Enterprises with multiple buildings

Frequently Asked Questions

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Ready to Tame the Mailroom Chaos?

Try Mailroom by PackageX for 14 days, absolutely free. No strings attached.

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