After receiving a package, if you are getting a "Multiple Name / Match Error" while scanning the package label, it means the app has picked the recipient's details from the label and is partially matching it to an existing recipient with a similar name. You can resolve this error by following these steps:
- Click on the "Scan Issues Tab" from the "Pending" section of the app.
- Tap on the item with the error.
- Select the correct recipient from the list of suggested possible matches.