After the pandemic and with the advent of technology, digitization in the hospitality industry is rising. The guests' expectations have changed, and people are becoming more accustomed to contactless services. Moreover, the pandemic has given people a taste of convenience which can only be brought through digitization. The global hospitality market will likely reach $6715.27 billion in 2026, as 87% of the meetings and events will return by 2023.
One of the most important aspects of running a hospitality business is managing the guest experience. The demand for hotel rooms is reaching pre-pandemic levels in 2022. Therefore, hospitality business owners are investing in technologies to automate their logistics operations, achieve significant growth in the market, and personalize the guest experience.
By digitizing your logistics operations, you can improve efficiency and ensure that each guest has a fantastic stay. Here are the four simple ways you can adapt to digitize your hospitality logistics management.
How to Digitize Hospitality Logistics Management?
Logistics management is a part of the hotel supply chain management that involves planning, implementing, and controlling efficient forward and reverse flow of goods along with their storage. If you are a hotel owner and want to digitize your logistics operations, you need to automate the following processes:
- Inbound package management
- Outbound shipping
- Inventory management
Inbound Package Management
Package management and delivery are the processes that play an important role in improving the guest experience. As the package volume is increasing in hotels and resorts daily, the front desks and the package rooms in the building are getting bombarded with guest's packages and mail. It causes delays in package receipt, processing, and delivery to the recipient. Manual data entry or paper logs only add to the package problem as they are slow, inefficient, and vulnerable to errors.
Therefore, hospitality business owners should deploy a modern and smart package management system that automates package receiving operations. Receive is one such solution that automates various package management processes, including label data ingestion, notifications to the recipients, package storage, retrieval, forwarding, and pick-up at hotels or any other receiving site. Its AI-powered label OCR scans, matches, and logs packages in seconds. Moreover, it sends automated notifications to the recipients, which helps reduce the package pick-up time. In this way, your guest experience will reach new heights.
Another way of digitizing hospitality logistics management is to modernize shipping methods. There are instances when hotels have to ship something on behalf of the guest. In such circumstances, they must have a dynamic and multi-carrier shipping solution that offers enhanced shipment visibility. The outdated shipping solutions are usually costly and have bulky hardware. Moreover, they have limited carrier options.
But with Ship, hotels and resorts can generate and track all their shipments easily. It helps them generate package shipping labels in seconds from our network of carriers, couriers, and local delivery service providers. The hotel staff can choose the carrier based on its shipping rate and delivery time, saving significant money on shipping costs.
Inventory management is another process that must be digitized to streamline logistics operations at hotels and resorts. Hotel inventory management involves ordering, storing, and distributing the hotel's assets. An effective inventory management approach will help you keep enough stock on hand to meet the demands of your guests.
Using inventory management software for hotels, you can digitize and automate your inventory operations. PackageX has launched one such software called Inventory. It streamlines inventory workflows for your hotels to increase productivity, efficiency, and visibility. You can match the inbound shipments against the ordered lists, automate package sorting and track items at an item level.
Benefits of Digitizing Hospitality Logistics Operations
By embracing automation or digitization, hospitality business owners can reap the following benefits:
- Improve the experience of the guests
- Save money and reduce operational costs
- The staff becomes more productive, which boosts retention
- The profitability of the business increases due to the competitive advantage
- Logistics operations become streamlined
Every business is embracing automation and taking its operations to the next level. The hospitality industry is also changing rapidly as guests' expectations and preferences change. Apart from internal communication, booking systems, and customer care, hospitality logistics management also requires digitization which is possible through smart technology. You can now streamline hospitality logistics and offer mail and package service for your guests through PackageX apps and APIs.