Case Study Wall Image

Mailroom Helped DelVal Reduce Package Pickup Time by 53%

Delaware Valley University, colloquially known as DelVal, is a popular non-profit university located in picturesque. Delaware Valley services 2,426 students between its undergraduate andgraduate programs.

Recently, package deliveries to their student population have increased by a staggering 20% per academic year. PackageX was able to work with DelVal to implement our inbound package management solution

Problem

Delaware Valley University (DelVal) in Doylestown, Pennsylvania needed a robust, user-friendly software solution to process packages more efficiently for their 1,924 students. Recently, package deliveries to their student population have increased by a staggering 20% per academic year, and their barcode scanning system was just too manual and slow to keep up with the volume.

Solution

PackageX was able to work with DelVal to implement our inbound package management solution and tailor app-specific customizations to suit their needs. Stu Schaeffer, the Mail Center Coordinator, has said that PackageX has decreased the time it takes them to process inbound packages by 80%, as compared to their previous software implementation.

He explains with their old software, 'Student Mail Center associates and I had to key in the first letters of the last name of a recipient and, then, make multiple extra keystrokes to report where we put it and, then, notify the recipient that a package had been received. With PackageX, a photo is taken of the address label and barcode, and the software is intuitive enough to link the recipient to our on campus database and suggest a match. 95% of the time, it gets it right, including handwritten address labels.'

However, processing inbound packages quickly was only part of the solution DelVal was looking for; they also needed to organize their mailroom in a way that would help them find packages quickly at the point of pickup. PackageX worked with Mr. Schaeffer and his team to customize the app, so that when an associate scans a package, a list of locations in the mail center, including different shelves and alphabetized tubs on the floor for oversized packages, pops up in the software to easily mark the package's location with one click.

avatar
- STU S.
With package deliveries increasing by 20% per academic year, Delaware Valley University needed a robust, user-friendly program to process deliveries more efficiently. I'd estimate we're able to process packages 80% faster. I'd highly recommend PackageX.
Outcomes
ProblemSolutionOutcomes
Packages volume increasing by 20% YoYPackageX’s OCR scans eliminate manual data entryPackageX processes packages 80% quicker
Barcode scanning system is too slowPackageX’s system automatically links recipients and sends notificationsNotifications reached 63% of students resulting in 53% quicker pick up
Needs a better package retrieval processCustom labels & locations outline where each package resides.Lost package cases were reduced to almost 0.

Feedback

Delaware Valley University’s mailroom has indelibly left its mark with its students. Why is this? Within two months, mailroom communication had reached 63% of the student population. With its previous solution, this target would be hard to reach, especially within a two-month period.

After a year of PackageX’s implementation and customization of DelVal’s retrieval process, Stu Schaeffer and his team experienced a 53% reduction in package pickup time - cutting down the time packages linger in the mailroom by more than half over its previous mailroom solution.

Although faster pickup is a key result of PackageX Mailroom’s implementation, its benefits extend further. Now, DelVal retains more of its mailroom’s space for mail and packages without having to expand its physical storage. Additionally, the risk of losing a package and the liability that comes with it has decreased because packages have shorter shelf lives.

Mr. Schaeffer reports that his mailroom operations have never been smoother – even when the package processing volume was much less. “PackageX has sped up the process of finding packages and handing them off to students and reduced the cases of lost packages to almost zero. In the rare case that a package is misplaced (usually because an associate chooses one location on the app but places it in another location), my staff can use Mailroom to look up the picture of the package label and know precisely what to look for.”

Thank you to the entire DelVal team for your feedback and help making PackageX even stronger and smarter. For help getting your mailroom up to speed, email sales@packagex.io or schedule a demo to see our software in action.

Challenges

Student package deliveries are increasing by 20% per academic year

Their manual barcode scanning system is too slow to keep up with package volume

Needs an easier and more organized method of retrieving packages at pick up

Results

PackageX Mailroom has decreased the time it takes to process inbound packages by roughly 80%

Mailroom communication reached 63% of the student population within only two months.

DelVal experienced a 53% reduction in package pickup time.

Used by Great Teams to Deliver Greater Mailroom Efficiency

Explore some of the amazing teams that use PackageX Mailroom in the workplace to manage mail and deliveries efficiently.
Trinity University
University Of Washington
Goucher College
ST Thomas University
Fox17
Mercy College
Agriculture And Technical School
Mounmouth University
Simpson University
John Carroll Unversity
Montana State University
ST Francis College
American Dream
Alfred
Nebraska
West Point
Tishman Speyer
The Hilton Grand Vacation
Richemont
Synphony Workplace
Brook Feild Properties
The Houstonian Estates
UPS Store
Stella Mccartney
PMG
CL
Wework
xerox
George W Bush
Daisy
Dimensional
Chicago Regatta
octa
Strong Property
Heights Advisors
Click Collective
Liberty Express Limited