How PackageX helped Saltbox scale from 200,000 to 450,000 deliveries without adding headcount

About Saltbox

Saltbox is a modern co-warehousing company built for small and medium-sized ecommerce businesses. With 12+ locations nationwide, Saltbox combines flexible workspace with on-site logistics and fulfillment support—giving entrepreneurs everything they need to run and grow their operations under one roof.

But Saltbox’s value goes beyond warehouse space. Their members need full operational infrastructure: logistics technology, fulfillment tools, and staff support. That’s why Saltbox is investing in scalable tech solutions that integrate deeply into their workspace experience.

The Challenge

As Saltbox grew beyond three locations, manual package intake processes couldn’t keep up. The concierge team had to log every tracking number, recipient, and package type by hand—leading to inefficiencies, errors, and time-consuming issue resolution.

We needed a way to keep up with increasing package volume without sacrificing accuracy or adding headcount,” said Michaela McDermott, Director of Strategy and Operations at Saltbox

Saltbox needed a smarter solution to:

• Automate inbound package workflows
• Provide real-time visibility to staff, members, and leadership
• Standardize processes across all locations to improve training and efficiency

The Turning Point

Saltbox adopted PackageX Building Logistics—an AI-powered platform designed for complex, multi-tenant facilities like theirs. The ease of rollout, intuitive user experience, and seamless integration with existing tools made the decision easy.

Adopting PackageX 

With PackageX, Saltbox’s concierge team can scan package labels using any mobile device. The app automatically extracts key details—like tracking numbers and recipients—using AI-powered OCR, then updates Saltbox’s internal systems automates package management and delivery workflows for the concierge team. 

These are some of the game-changing features the Saltbox team loves: 

• Photo Capture: Add images to a package’s digital history at intake or delivery—helpful for documenting damage or proof of handoff.
• AI Recipient Mapping: Automatically link packages to the correct member, even if label information is incomplete or slightly mismatched.
• Bulk Scanning: Process multiple packages at once, reducing intake time from minutes to seconds. “We’re able to process several packages at one time and do several per minute versus taking two to three minutes to process packages.” said McDermott 

The Results 

PackageX helped Saltbox transform inbound logistics into a scalable, tech-enabled process.

• ‍Cut Processing Time from Minutes to Seconds
  ‍Package intake that used to take minutes now takes seconds—unlocking massive operational gains.

• ‍Scaled from 200,000 to 450,000+ Deliveries
  ‍Saltbox scaled their annual package volume by over 2x—without hiring more staff.

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• ‍Faster Issue Resolutions
   With digital histories and photo records, the team resolves member questions and delivery issues faster than ever.
  

• ‍Standardization Across 12+ Locations
  PackageX became a unified logistics layer across all Saltbox locations, making it easier to train staff, optimize workflows, and measure performance. The Saltbox team was able to bake PackageX into their operations across 12 unique locations, making employee onboarding, process improvement, measuring performance, and more a breeze. 

Conclusion

With PackageX, Saltbox turned a manual, error-prone process into a scalable, automated operation—freeing their team to focus on what matters: supporting their members and growing the business. The Saltbox team is looking forward to continuing to use PackageX as they scale their business and open new locations in the next two to three years and beyond.