From minutes to seconds — how Subaru transformed package operations with PackageX Building Logistics

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Home to roughly 550 employees across multiple departments. A high-traffic, high-touch corporate environment where operational precision is non-negotiable. With hundreds of packages arriving daily, the Administrative Services team needed a way to modernize their outdated mailroom workflows without disrupting day-to-day operations.

For years, the team relied on a manual system—receiving packages at the dock, carrying them to the mailroom, scanning them in, and then inputting delivery details into an Excel sheet. It was time-consuming, error-prone, and created delays in final delivery.

The Challenge

Subaru’s team needed a faster, more accurate, and less manual process for handling inbound deliveries. The inefficiencies added up daily—especially during high-volume seasons like the holidays—leading to backlogs and unnecessary delays. It was clear their process needed a major overhaul.

Their goals:

• Eliminate manual data entry and spreadsheet tracking  
• Accelerate package logging and delivery  
• Increase visibility and reduce employee inquiries  
• Create a system that is intuitive and easy to adopt

The Turning Point

The team turned to PackageX Building Logistics—the AI-powered last-yard logistics platform designed for complex facilities like corporate campuses. From day one, it transformed their operations.

Adopting PackageX 

After getting started with PackageX, the Subaru HQ mailroom had transitioned from a world of manual logging to a fully digital, scan-and-go operation powered by AI.

Game-Changing Features: 

• AI-Powered Scanning: Packages are scanned directly at the loading dock, instantly recorded, and ready for delivery without additional steps.

• Mobile-First Workflow: Any team member can scan and deliver packages using their mobile device—no hardware or training required.

• Digital Chain of Custody: PackageX tracks every movement, scan, and delivery in one centralized platform, improving accountability.

• Recipient Lookup & Notifications: Staff can quickly search for tracking details and respond to inquiries in seconds.

The Results 

Since adopting PackageX, Subaru’s team has dramatically reduced package processing times and eliminated manual workflows.

The implementation of PackageX Building Logistics at Subaru led to: 

• 60X Faster Package Processing. The PackageX AI scanner instantly captures all necessary package data, requiring virtually zero time spent recording package data. What once took 30–40 minutes per day, now takes seconds, accelerating the journey from loading dock to employees' desks.

• Zero Manual Work. The PackageX Building Logistics app comes equipped with intelligent workflows for receiving, storage, notifications, and delivery. This eliminates manual work and saves time for every employee. 

• 100% of Deliveries Tracked. Every move of every package is scanned, tracked in real time, and recorded in the package’s digital history and chain of custody. The Subaru team found the ability to quickly look up package tracking information invaluable in their efforts to quickly respond to recipients’ questions about time and location of package deliveries.