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Mailroom Helped Improve Same-Day Resident Pickups by 26%

A Mailroom client, located in the New East Side neighborhood of Chicago, is an upscale condominium building that looks over Lake Michigan.

While residents enjoy state-of-the art accommodations & amenities including The Shore Health Club, they remain close to vibrant destinations such as Millennium & Grant Park, Michigan Avenue, the Theatre District and the lakefront.

Problem

In order to better service their 589 members, the building made investments to move a number of their services to an online platform, allowing residents to access services from anywhere at any time. However, mail and package delivery services were not part of the initial wave of the digital transformation.

Understanding their archaic mailroom service represented a sore spot in their otherwise state-of-the-art building, management sought help to provide residents with higher quality delivery services more aligned with strategic goals.

The first solution the condominium tried was a competitor software, as management decided the price and simplicity of its software were more appealing, citing its monthly fee made it highly attractive to the Condo Association because they were trying to put a lid on their ever increasing costs.

After trialing the competitor, the condominium reverted to its old system for logging packages and inputting recipient names and details manually because they found their old system to be an easier, more viable option than the software.

Solution

A month and a half later they reached out to PackageX for a permanent solution.

The condominium tried Mailroom and found the solution to be far more effective due to its ability to allow the mailroom operator to use their current cellular phone as a scanner. Instead of having to use an iPad to scan in packages, which the operator complained was too heavy and large, they were able to take scans by using their iPhone 7 and eliminated manual data entry outright.

That’s not where the story ends, however. To raise their mailroom service to a level in step with the building’s state-of-the-art image, PackageX worked with management to enable text message notifications to be sent to residents instead of email.

Outcomes
ProblemSolutionOutcomes
Struggling to process deliveries Mailroom’s OCR eliminates manually logging packages Now processes above 10,000 deliveries a year
Requirements for integration with their property management system Mailroom uses automated text and email notifications Residents instantly see delivery notifications on their phone
Package processing was too slow Mailroom operators send notifications with just a clickSped up same day pickup by 26%

Feedback

It only took a few short days of using Mailroom for the condominium to seamlessly integrate their mailroom service into their online systems.

After having implemented Mailroom’s software, our client reports residents are now able to consistently receive automated package delivery notifications to their emails and phones and the building has easily been able to process and notify 140 resident deliveries a day in, roughly, 27 minutes, giving time back to staff to focus on higher quality service.

Not only are residents picking up their packages more consistently, but they’re also picking them up quicker than ever before, with 26% of all condominium mailroom members increasing their same day pickup habits. Moreover, faster package pickup has created more space savings and less liability of lost packages.

With faster package retrieval and all of the space reclaimed in its mailroom, the condominium now easily processes over 10,000 packages a year.

Thank you to our dear client and their team for feedback and help making Mailroom by PackageX even stronger and smarter. For help getting your mailroom up to speed, email sales@packagex.io or schedule a demo to see our software in action.

Challenges

Our client struggled to process increasing amounts of deliveries.

They needed a mail and package delivery system that was able to integrate with their recently implemented property management platform

Could not find a mailroom management software that made processing of mail and package a more efficient process .

Results

Inbound package processing is 90% quicker than our client’s previous system.

Residents are delighted at being informed in a non-intrusive but timely fashion.

Same-day pickups increased by 26% freeing valuable mailroom storage space.

Used by Great Teams to Deliver Greater Mailroom Efficiency

Explore some of the amazing teams that use PackageX Mailroom in the workplace to manage mail and deliveries efficiently.
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