How to Choose the Right Delivery Management Software?

In 2025, delivery operations within U.S. facilities are under increasing pressure. Consumer demand for expedited shipping has significantly increased.

Over the past five years, there has been a 164% increase in the expectation of same-day delivery alone. 84% of traders reported higher costs to comply with these rules, indicating that this trend has increased the cost of running a business.

When there are more components to move and less time to do so, traditional systems are unable to keep up. The tolerance for errors is decreasing. Deliveries that are delayed or lost affect customer satisfaction and even profitability.

Choosing the right delivery management system is now a strategic decision. The right system can simplify operations, lower costs, and give teams greater control over deliveries.

In this blog, we will explore what a delivery management system does, and how to choose one that suits your operations.

What Is Delivery Management?

Delivery management is the strategic integration of end-to-end operations that ensure the seamless, timely, and cost-effective transfer of goods or services from origin to endpoint.

Here’s a detailed breakdown of key activities of delivery management:

• Order Processing
  This initial phase involves receiving and confirming customer orders. Efficient systems quickly log and prepare orders for dispatch.
• Logistics Planning
  Effective logistics planning determines the most efficient routes and methods for delivering goods. It considers factors like distance, traffic conditions, and delivery windows to optimize the delivery process.
• Tracking and Monitoring
  Real-time tracking allows businesses and customers to monitor the status of package deliveries. This transparency helps in managing expectations and addressing any issues promptly.
• Communication and Collaboration
  Clear communication between all parties involved, suppliers, delivery personnel, and customers, is crucial. It ensures that all parties stay updated on delivery timelines and any potential alterations.

Traditional delivery order management systems often struggle with inefficiencies and lack of real-time data. Modern delivery management addresses these challenges by integrating advanced technologies, leading to improved customer satisfaction and operational efficiency.

What to Look for in a Delivery Management System?

The delivery management software market in the U.S. is expected to reach $3.21 billion by the end of 2025, reflecting rising demand across industries. To make the most of this change, facilities should pick the best delivery management system. This system should improve operations without making things more complicated.

Here are the features that matter:

1. Real-Time Tracking:

Customers expect to know where their orders are. Real-time tracking keeps both customers and teams updated, reducing support inquiries and boosting satisfaction.

2. Route Optimization:

Delays and missed time slots hurt efficiency and profitability. Delivery route optimization software uses live traffic and order data to create the fastest and most cost-effective routes. This cuts fuel usage and shortens delivery windows.

3. Dispatch Automation:

Manual dispatching is slow and error-prone. A delivery order management system should automate job assignments based on proximity, availability, or load, speeding up delivery flow while minimizing mistakes.

4. Delivery Management System Integration:

A solid system needs to connect easily with tools you already use like CRMs, ERPs, and warehouse software. Strong delivery management system integration prevents data silos and makes end-to-end tracking easier.

5. Advanced Analytics:

Tracking metrics like average delivery time, driver performance, and failed deliveries helps teams find issues before they escalate. Delivery management software with built-in reporting can guide better decision-making.

6. Scalability:

Growth shouldn’t break your system. The best delivery management software scales as your order volume increases, without lagging or needing expensive upgrades.

Choosing software that includes these features helps facilities streamline processes and reduce operational costs. Which makes sure your delivery experience meets modern expectations and business goals.

How a Delivery Management System Impacts Facility Operations?

Efficient mailroom management systems are transforming facility operations across the U.S., addressing challenges like manual errors, misplacements, and limited visibility.

• Minimizing Errors and Misplacements: Automation reduces human errors, ensuring packages reach their intended destinations.
• Enhancing Visibility and Control: Real-time tracking provides staff with immediate insights into delivery statuses, improving oversight and decision-making.
• Boosting Productivity and Accountability: Streamlined processes save staff time. This lets them focus on their primary tasks. Tracking systems also keep everyone accountable.
• Improving Customer Satisfaction: Reliable and timely deliveries enhance the overall experience for tenants and customers, fostering trust and satisfaction.

More teams are turning to digital tools to manage incoming and outgoing packages. This shift makes daily work easier and less prone to mistakes. When everything is tracked and organized, staff can work faster and with fewer delays. It also helps people feel more in control of their space.

Implementation & Integration

Setting up a package management system can improve speed, reduce errors, and cut costs if done the right way. But rolling out without planning can stall progress.

Here's how to do it right:

• Review existing delivery workflows: Start by mapping out your current delivery process. Where are the delays? What systems are already in place? This helps avoid duplication and gaps.
• Choose a tech stack that fits: Pick a tech stack that supports the needs of your team. Look for cloud-based systems that allow updates and access across multiple devices. In the U.S., 94% of enterprises use cloud platforms for operations like delivery tracking and dispatching.
• System Integration: Integration matters. Your delivery management system should work with the tools you already use. These include POS, CRMs, warehouse platforms, and building access systems. This avoids having to switch between tabs or platforms mid-shift.
• Train your team: Next, plan training. The best systems are simple enough to get teams moving fast. Offer sessions for every role, such as warehouse, front desk, and delivery teams.
• Test Run: Before going live, run a test. Choose one building, one shift, or one location. Fix issues early. Once stable, expand it across your operations.

Strong rollout means fewer mistakes, faster deliveries, and better feedback from staff and recipients.

Optimizing Last-Mile Delivery:

Last-mile delivery makes up about 53% of total shipping costs. This part is the most expensive in the delivery process. Reducing inefficiencies here can lead to significant savings and higher customer satisfaction.

Delivery route management software is a key tool for cutting costs and improving service. It analyzes traffic, weather conditions, and delivery locations to determine the fastest and most cost-effective routes. As a result, companies can reduce fuel expenses and improve on-time delivery rates.

On the other hand, delivery fleet management software ensures that vehicles are operating at peak efficiency. It helps track vehicle health, monitor driver performance, and optimize dispatching. With this software, fleet managers can cut downtime, avoid delays, and make sure their assets are used fully. This helps reduce expensive idle time.

By integrating these solutions, businesses can streamline last-mile delivery, increase productivity, and improve the overall customer experience. These tools lower costs and make the delivery process more reliable and efficient for the company and its customers.

How PackageX Streamlined Delivery Management for CBRE?

The Challenge

CBRE, one of the world’s largest commercial real estate services companies, faced growing issues with package management in its facilities. Tenants were reporting lost packages, and the manual tracking system was causing delays, leading to tenant dissatisfaction.

The Solution

PackageX implemented its Building Logistics app, a specialized delivery management system designed to optimize package handling within facilities. 

This system digitised the mailroom, allowing tenants to receive real-time tracking and automated package delivery notifications. In order to ensure on-time delivery and improved visibility throughout the process, the app made it simple for building employees, tenants, and delivery firms to coordinate.

The Results

• 20% increase in package handling efficiency with faster processing and fewer errors.
• Zero lost packages after the Building Logistics app was deployed.
• Zero tenant complaints related to delivery issues, thanks to streamlined workflows and real-time updates.

This shows how a scalable, integrated delivery management system can drastically improve operations in large facilities. For CBRE, it meant better service, increased operational efficiency, and satisfied tenants. PackageX’s platform helped them overcome traditional challenges, offering long-term benefits.

Why PackageX Is the Best Choice?

PackageX stands out for its AI-powered platform, which optimizes delivery operations and enhances efficiency. The platform integrates seamlessly with existing systems, making the transition smooth with minimal disruption.

PackageX can manage large amounts of work and give real-time updates. This helps ensure accurate and timely deliveries, which improves overall performance.

PackageX is the solution you need to enhance your delivery management system for facilities!