Why is PackageX Mailroom an iOFFICE Alternative?
The quality and capabilities of a product are dictated by the focus of the company developing them. iOFFICE is an integrated workplace management system, covering multiple verticals under that umbrella, geared for office buildings. Their modular solution offers modules for room reservation, visitor management, and much more. This makes it ideal if you are looking for a facilities management solution, but not a mailroom management product.
For PackageX Mailroom though, mailroom management is its bread and butter. Mailroom creates a streamlined workflow for all steps in the last yard delivery management process. It caters to the specific pain points of mailroom operators and managers and can be deployed across a range of industries from office buildings to hospitals to educational institutions.
Before you go further in this comparison, please see our evaluation criteria on how to choose the right mail management software for your business, so you know whether you want a generic office management system or a dedicated mailroom management suite.
How Do We Help Mailroom Operators?
One of the primary purposes of a mailroom management software is making the mailroom operator feel at ease with the product they are using. They look for a tool which saves them time, automates their processes, mitigates personal risk, and improves client experience.
Time Saving Through Automation
By automating packages at intake and output, Mailroom aims to save operators time logging, retrieving, and delivering packages. The operators can easily scan packages using OCR-enabled app eliminating room for errors. Previously, companies used to have a log sheet and had to physically write down package information, Mailrooms’ systems can scan, capture, and organize the same information far faster.
Optical Character Recognition
Our Optical Character Recognition (OCR) technology can read any text on package labels and automatically links package information to recipients in its database without the operator having to manually key in the information. Operators can take scans of up to 50 labels in one have them entered the database automatically.
iOFFICE though only uses barcodes. Operators manually add information like recipient and sender names, package details, couriers and more into its system for every package. If 50 packages need to be scanned at once, the time savings of an OCR-based system compared to a barcode scanning system become self-evident.
Any operator will attest that an organized mailroom is an efficient mailroom. However, that’s not always the case. Sometimes operators need help searching for packages. iOFFICE allows its users to search based on tracking number, courier, package type, route, recipient and sender names, dates and package notes.
Mailroom has two kinds of search: Basic and Label Text. When using Basic search, you can search for common information such as recipient and sender names, courier, package status and tracking number. However, when you switch to Label Text search, you can search for packages by typing in any number or text on package labels, even handwritten ones. This search method retrieves packages within a few seconds.
How Do We Help Mailroom Managers?
Mailroom managers have a diverse set of challenges in front them. These are of a more strategic nature, with analytical report required for making future decisions; easy integration and training requirements for staff; and a sustainable pricing structure. Let’s how Mailroom fulfills each of these demands.
Analytics & Reports
Two key processes to iOFFICE are its queues and manifests. It has both receiving and shipping queues for inbound and outbound delivery. These queues tell managers which packages are checked-in for inbound, outbound, or interoffice but have not yet been delivered or picked up by a courier.
These queues can then be converted to printable manifests for a manager to view packages entering and leaving the mailroom. Printing reports only creates another step in the process, not to mention printing costs and physical storage requirements.
PackageX Mailroom, conversely, gives managers easy-to-view dashboards that give insight into package activity numbers, busiest and slowest delivery times, courier, and package label breakdowns without having to print manifests. With the insight gleaned from Mailroom’s dashboard, managers can more effectively schedule staff for busy hours and save on overstaffing when times are slow. Reports are also exportable as PDF or XLS files.
Get the Best OCR
Mailroom uses a form of a technology called optical character recognition (OCR) that clearly identifies recipients when scanning packages. The technology works by searching through label text and matching names with associated recipients in its depository and the recipient is automatically linked to their package in Mailroom’s database. On the flipside with iOFFICE, the data is entered manually.
iOFFICE, in its essence, is a barcode scanning system. Anytime a package arrives, staff need to scan a barcode to log it; otherwise, they cannot input the package into their mailroom system. Because staff can only scan barcodes, they need to input recipient, sender, and courier information themselves. Over the course of logging hundreds of packages, this process can become time consuming and susceptible to user error.
Used by Great Teams to Deliver Greater Mailroom Efficiency
Smart Teams Trust PackageX Mailroom for Mailroom Management
- - ANDREW T.
PackageX has drastically improved our inbound package process. I always look forward to packages coming in because I'm amazed how easy, quick, and fun it is to scan in packages.
- - RODRIGO D.
I had a problem with an email message regarding the new tool for re-routing packages. I reached out to the member support team, suggesting some changes, and not only did you answer me right away but also implemented ALL my suggestions. It feels great to know that, as a customer, I am heard by you.
- - JORDANA B.
PackageX is reliable, trustworthy, and easy to use. It has been super beneficial for our team.
- - STU S.
With package deliveries increasing by 20% per academic year, Delaware Valley University needed a robust, user-friendly program to process deliveries more efficiently. I'd estimate we're able to process packages 80% faster. I'd highly recommend PackageX.
- - MARK R.
The system is working perfectly and has cut our time inputting greatly. Thank you for the great system.
- - MICHAEL L.
PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!
- - CESAR B
I've been using PackageX for almost a year now, having used other software before for the same purpose, and I would choose PackageX every time. The support team is always available and ready to solve our problems, and they consistently incorporate feedback and improve the product to make our jobs easier.