Why is PackageX Mailroom an iOFFICE Alternative?
Although both PackageX Mailroom and iOFFICE have some overlap in their product capabilities, it’s clear that each company’s solution is geared towards different markets.
iOFFICE’s solution is targeted towards organizations that want to optimize their facilities management, not just their mailroom. Its mail and package service only constitutes a small branch of the company’s offering. More accurately, iOFFICE helps companies better organize their space, manage on-site visitors and wayfinding, take reservations and provide data analytics by creating a digital facilities management stack that combines workflow tools. As the solution is modular, companies can pick and choose which modules they would like to use; however, the less modules used, the less effective the solution becomes. At a glance, iOFFICE is a good solution if you require software for needs that go beyond just mailroom management.
As you might have guessed from the name, PackageX Mailroom is a dedicated mail and package management solution. Because Mailroom is solely dedicated to mail and package, it goes deep on features that mailroom operators, managers and operations leaders require most.
At its core, Mailroom creates a streamlined process for package intake and output, regardless of industry. Whether you run an office, residential building, university, or any other mailroom, its system eliminates manual data entry and creates efficiencies for mailrooms of all sizes, in any building.
In choosing the right solution for your business, it comes down to whether or not you want a wide-spanning, but less in-depth, facilities management tool or a dedicated mailroom management solution that goes deep.
One more thing! Before you look for an iOFFICE alternative, please see our evaluation criteria for How to choose the right mailroom management software for your businesss, so you know what’s best for your business. With that said, let’s get into comparing features.
What's in it for you, the Mailroom Operator.
Mailroom operators are the bread and butter of any mailroom. They’re the ones who actually use your software. When they’re on shift, they’re ultimately looking for software that saves time by automating mail and package processing, alleviates personal risk and improves the client experience.
Both iOFFICE and PackageX Mailroom automate package intake, retrieval and deliveries; however, there are areas where these companies shine.
Time Saving Automation
When automating packages at intake and output, mailroom software aims to save operators time logging, retrieving and delivering packages. This is largely done through eliminating manual entry. Whereas companies used to have a log sheet and physically wrote down package information, systems can scan, capture and organize the same information far faster.
Optical Character Recognition
Because Mailroom’s parent company, VisionX, specializes in computer vision technology and artificial intelligence, its software contains industry leading optical character recognition (OCR) technology that can read more than just barcodes. Its software is capable of reading any text on package labels and automatically links package information to recipients in its database without the operator having to manually key in the information. All that operators have to do is take a picture of the label.
Since there’s no manual entry required on the operators behalf, they can successively scan in packages, meaning if there are 50 packages for intake, operators can scan all of the package labels back-to-back before pressing a button to send out notifications to recipients
This is not true for iOFFICE. It uses a barcode-based system that only scans barcodes. This means operators have to type in information like recipient and sender names, package details, couriers and more into its system for every package. If 50 packages need to be scanned at once, the time savings of an OCR-based system compared to a barcode scanning system becomes self-evident.
To iOFFICE's credit. Its system accounts for package statuses that are for inbound, outbound and interoffice. Mailroom’s package statuses currently don’t account for interoffice transfers.
Lastly, Mailroom’s OCR is capable of scanning letter mail and accurately linking it to recipients without barcode cubbies or folders.
Any operator will attest that an organized mailroom is an efficient mailroom. However, that’s not always the case. Sometimes operators need help with searching for packages. In that respect, both companies do a wonderful job with their search capabilities.
iOFFICE, for instance, allows its users to search based on tracking number, courier, package type, route, recipient and sender names, dates and package notes.
Mailroom has two kinds of search: Basic and Label Text. When using Basic search, you can search for common information such as recipient and sender names, courier, package status and tracking number. However, when you switch to Label Text search, you can search for packages by typing in any number or text on package labels, even handwritten ones. Label Text functionality takes search to the next level and makes it possible to search for packages any which way you like.
Top Considerations for Mailroom Managers.
Managing a mailroom has its very own set of complexities; scheduling, training and dealing with client escalations are all a part of the job. More often than not, mailroom managers and leads are looking for ways to make these parts of the job easier and save costs. They’re primarily looking for software that provides sturdy analytics, easy integration for staff, and for the right price.
Analytics & Reports
Two key processes to iOFFICE are its queues and manifests. It has both receiving and shipping queues for inbound and outbound delivery. These queues tell managers which packages are checked-in for inbound, outbound or interoffice but have not yet been delivered or picked up by a courier. Combining the queues with manifests, printable screens that act as documentation for package delivery, managers have visibility on packages that enter and leave the mailroom.
Additionally, iOFFICE uses Crystal Reports for its software. Managers have a choice of two reports: Delivered Mail Packages and Checkpoint Scan on Route. Managers can change the dates of these reports according to their needs. Lastly, reports are exportable as PDF or XLS files.
PackageX Mailroom, conversely, gives managers easy-to-view dashboards that give insight into package activity numbers, busiest and slowest delivery times, courier and package label breakdowns without having to print manifests.
With the insight gleaned from Mailroom’s dashboard, managers can more effectively schedule staff for busy hours and save on overstaffing when times are slow. Reports are also exportable as PDF or XLS files.
Mailroom doesn’t use manifests to track deliveries but the tradeoff to using iOFFICE is there is no dashboard or analytics available to you inside its mail module. To keep track of packages, you will most likely need to print manifests and reports. This can come as an added cost for mailrooms when it comes to printing and storing paper files. There’s no need for physical file storage with Mailroom, as it keeps track of all of your package data on its servers.
Get the Best OCR.
iOFFICE, at its core, is a barcode scanning system. Anytime a package arrives, staff need to scan a barcode in order to log it; otherwise, they can’t input the package into their mailroom system. Because staff can only scan barcodes, they need to input recipient, sender and courier information themselves. Over the course of logging hundreds of packages, this process can become time consuming and prone to user error.
Mailroom uses a form of a technology called optical character recognition (OCR) that clearly identify recipients when scanning packages. The technology works by searching through label text and matching names with associated recipients in its depository. When that happens, the recipient is automatically linked to their package in Mailroom’s database; whereas, this has to be done manually with iOFFICE.
When you get labels with barcodes that aren’t exactly legible, you want the best OCR, so you don’t have to waste time manually logging packages. Mailroom’s stand out feature is its OCR. With it, you can remain confident scanning in partially obscured, torn, or even handwritten labels. Whether you’re logging a package, letter mail, or messenger delivery, Mailroom is the quickest and most accurate way to receive packages.
- - ANDREW T.
PackageX has drastically improved our inbound package process. I always look forward to packages coming in because I'm amazed how easy, quick, and fun it is to scan in packages.
- - RODRIGO D.
I had a problem with an email message regarding the new tool for re-routing packages. I reached out to the member support team, suggesting some changes, and not only did you answer me right away but also implemented ALL my suggestions. It feels great to know that, as a customer, I am heard by you.
- - JORDANA B.
PackageX is reliable, trustworthy, and easy to use. It has been super beneficial for our team.
- - STU S.
With package deliveries increasing by 20% per academic year, Delaware Valley University needed a robust, user-friendly program to process deliveries more efficiently. I'd estimate we're able to process packages 80% faster. I'd highly recommend PackageX.
- - MARK R.
The system is working perfectly and has cut our time inputting greatly. Thank you for the great system.
- - MICHAEL L.
PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!
- - CESAR B
I've been using PackageX for almost a year now, having used other software before for the same purpose, and I would choose PackageX every time. The support team is always available and ready to solve our problems, and they consistently incorporate feedback and improve the product to make our jobs easier.