Why Mailroom by PackageX Should Be Your Alternative to Pitney Bowes SendSuite?

We’ve presented to you Mailroom by PackageX as an alternative for Pitney Bowes SendSuite, and in the sections below we will shine light on the why. Not all mailroom solutions are the same, and that fact rings true in this head-to-head as well. Pitney Bowes is a company with decades of heritage, providing a range of mailroom services and equipment to multiple clients worldwide.
Even though the capabilities offered by Mailroom by PackageX and Pitney Bowes SendSuite have degree of overlap, there are still some nuanced differences in both the products. As we go further in this comparison, you will be better able to understand these differences, and arrive at the perfect solution for your business needs.
Mailroom Vs Pitney Bowes
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Why is Mailroom an Alternative to Pitney Bowes?

Pitney Bowes is a company with a diverse portfolio of services across a range of industry segments. While they are no slouch, there are still some compelling reasons why you should go for Mailroom by PackageX as your mailroom partner.

The primary difference between the two is the company focus. Pitney Bowes, as already mentioned before, serves a whole host of industry segments with products ranging from postage meters to parcel lockers to shredders and much more. This distributed focus is something which can work to their disadvantage. Mailroom by PackageX on the other hand is solely focused on last yard delviery management and follows a holistic approach, providing the full complement of services under one umbrella, allowing you, the user to fulfill all your requirements from one app. Pitney Bowes on the other hand goes for a different approach, where a different product has to be used for each specific task. This can be challenging for a user to navigate around, and present a hurdle. For the purpose of this comparison, we have elected to compare Mailroom with SendSuite Tracking and its online variation, as it forms the basis for the most direct comparison.

Newgistics is Now a Part of Pitney Bowes

Newgistics is a parcel tracking solution and now it is a part of Pitney Bowes. It is a third-party order fulfillment company and logistics provider for eCommerce businesses. It monitors parcel movement with the help of a tracking ID and provides details of all the packages along. Moreover, Newgistics provides transportation, distribution, shipping, and delivery services. It is another addition to Pitney Bowes product suite. With all these capabilities, Newgistics lacks OCR technology and that gives an edge to Mailroom by PackageX.

We’d be remiss not to mention that this comparison can help you in deciding the right mail management software for your business.

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How Do We Help Mailroom Operators?

A mailroom operator is the person who will most frequently interact with the product, hence it is critical that the software be geared towards them. Mailroom operators prioritize time savings, task automation, reduction in personal risk, and improved client experience.

Both Mailroom by PackageX and SendSuite cater to these points of concern, in somewhat different ways. Let’s see how it’s done, and why Mailroom by PackageX has the upper hand.

Time Saving Automation

Optical Character Recognition (OCR)

The most apparent difference between SendSuite and Mailroom by PackageX is that Mailroom uses the most advanced optical character recognition (OCR) on the market. This technology turns smartphone cameras into scanners that can read names, numbers, barcodes, and additional types of information in seconds, meaning things like partially obscured, covered, or ripped barcodes are no longer issues for mailroom operators. They can easily scan up to 50 packages in one batch.

Pitney Bowes, on the other hand, requires mailroom operators to use an external barcode scanner to receive packages. Package information automatically transfers to a template; however, operators still need to input recipients and senders manually from its system, increasing the time it takes to log packages.

Easy Search

Search is a feature Pitney Bowes and PackageX both have but the degrees to which you can search are fundamentally different between applications. SendSuite allows users to find items by searching through package listings and history and by typing the name of receivers and tracking numbers.

Mailroom offers a little more flexibility with its search, however. By using its “Label Text” search option, users can search for packages by typing any information displayed on package labels including name, tracking number, serial number, courier, package status, package description, and, even, custom labels operators have previously written on packages, making retrieval incredibly fast.

How Do We Help Mailroom Managers?

With mailroom managers, the points of concern vastly change, with increased focus on increased efficiencies in all metrics, and cost savings. This can be achieved through enhanced analytic reports, integration capabilities, and a competitive price point.

Analytics & Reports

Both SendSuite & Mailroom have detailed reporting and analytics that come bundled with the software.

With SendSuite you unlock access to Crystal Reports, a report creation and generation platform. This reporting service included in the software generates daily reports such as: mail received and delivered, damage to mail, route activity, and productivity. Additionally, the software allows for users to compare mail and package performance against service level agreements.

On the flip-side, Mailroom provides a clean dashboard that gives users an overview of package activity data, such as how many packages have been received, how many have been picked up, and how many have been discarded. Additionally, it shows statistics of currently held packages, graphs of carrier breakdowns and the most commonly used labels. All of its graphs can be sorted according to date ranges.

One chart of note for Mailroom can show users the most common days of the week and hours of the day that mailrooms are at their busiest or slowest. With this information, managers can schedule staff numbers more effectively, saving on overstaffing costs.

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See for yourself how Mailroom by PackageX can quickly adapt to your business needs – try it out free for 14 days. No strings attached.
Key Takeaways of Mailroom by PackageX Against Pitney Bowes SendSuite

Get the Best OCR

SendSuite software can only read barcodes. Anytime a package arrives, staff need to scan a barcode in order to log it; otherwise, they can’t receive the package into their mailroom. Additionally, when staff scan barcodes, they still need to manually add recipient and sender information directly in the software.

Mailroom by PackageX on contrary uses a form of a technology called optical character recognition (OCR) that clearly identify recipients when scanning packages. The technology works by searching through label text and matching names with associated recipients in its depository. The recipient is automatically linked to their package in the system and can be notified via email or a text message. You can scan up tp 50 packages in one go with barcodes, hand written notes etc.

Used by Great Teams to Deliver Greater Mailroom Efficiency

Explore some of the amazing teams that use Mailroom by PackageX in the workplace to manage mail and deliveries efficiently.
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Smart Teams Trust Mailroom by PackageX for Mailroom Management

The mailroom management software for hundreds of teams in 210+ cities worldwide. Here’s how they make mail management smarter using Mailroom:
  • - ANDREW T.

    PackageX has drastically improved our inbound package process. I always look forward to packages coming in because I'm amazed how easy, quick, and fun it is to scan in packages.

  • - RODRIGO D.

    I had a problem with an email message regarding the new tool for re-routing packages. I reached out to the member support team, suggesting some changes, and not only did you answer me right away but also implemented ALL my suggestions. It feels great to know that, as a customer, I am heard by you.

  • - JORDANA B.

    PackageX is reliable, trustworthy, and easy to use. It has been super beneficial for our team.

  • - STU S.

    With package deliveries increasing by 20% per academic year, Delaware Valley University needed a robust, user-friendly program to process deliveries more efficiently. I'd estimate we're able to process packages 80% faster. I'd highly recommend PackageX.

  • - MARK R.

    The system is working perfectly and has cut our time inputting greatly. Thank you for the great system.

  • - MICHAEL L.

    PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!

  • - CESAR B

    I've been using PackageX for almost a year now, having used other software before for the same purpose, and I would choose PackageX every time. The support team is always available and ready to solve our problems, and they consistently incorporate feedback and improve the product to make our jobs easier.