What Is a Backorder? How to Deal with Backorders Successfully?
SOLD OUT! It's a sign that your eCommerce store is outperforming, and your business is booming…
Innovations in the package delivery process are abound. With the COVID-19 pandemic taking the world by storm, implementing these innovative techniques has expedited every process. Newer and better technologies are coming in every day.
The end purpose of these technologies? To make the lives of the process stakeholders easier. These stakeholders include mailroom employees, managers, package senders, and recipients.
Contactless deliveries and pickups are one avenue through which this ease can be brought about. They ensure that the recipient does not need to contact another person during delivery or pickup. According to a report by McKinsey, 75% people intended to continue with contactless delivery even after the pandemic.
The benefits of such a process are numerous. But before we get to that, let’s discuss how you can incorporate contactless deliveries and pickups in your organization.
In simplest terms, contactless delivery is when the recipient does not have to make physical contact with the mailing service’s employee. The delivery agent drives up to the address, leaves the package at the recipient’s doorstep, snaps a picture as proof, and drives away.
A digital system automatically updates the status of the delivery and notifies the recipient of the delivery. The recipient can then get their package whenever convenient. In this way, there is zero physical contact between the recipient and the delivery agent. A mail management system usually aids the process.
A related concept to contactless delivery is that of contactless pickup. This is especially applicable in environments such as office buildings, educational institutions, and residential complexes.
Once a package reaches the mailroom, the recipient must pick up their package from there. The recipient is notified about their package. This notification will also include the scheduled pickup time. The pickup times are spread across all the recipients, reducing any physical contact or long waiting queues.
This is not where it ends, though. A contactless pickup process also ensures that the recipient has no interaction with the mailroom staff. The exact implementation differs according to the type of system employed. With a digital mailroom, you can easily take a picture of the recipient and collect it as a proof of delivery.
To make sure that the contactless delivery and contactless pickup process is efficient and effective, a few things need to be kept in mind. Let’s look at them:
This one is particularly important for a digital pickup process. A digital mailroom promotes the use of technology within the working environment. A digital mail management software sends out automated package notifications, pickup times, proof of pickups, and tracking information.
This information proves to be helpful to the recipient. With such steps, more and more customers will move to move towards contactless pickups. For example, a digital mailroom removes long queues outside the mailroom for recipients waiting for their package. They can now come to the mailroom only at the designated time and pick up the package within minutes.
Moreover, recipients don’t need to make countless visits to the mailroom to inquire about their package. Whenever the package arrives, they will get a notification and can then go to pick it up. Once the package has arrived, they can go, pick up their package from the designated area, fill up a digital proof of receipt and be on their way. How easy was that!
With a contactless delivery or pickup process, there is no interaction between two people. The process is completely automatic. A pre-requisite of such a system is then how to transfer money in a contactless way as well. A merchant or vendor wishing for contactless deliveries must integrate digital payment options into their workflow. These can be digital wallets, credit card options, or other means of cashless transactions.
To better promote the use of contactless payments, you can offer incentives such as cashback and coupons can be provided.
This is perhaps the essential point of all. When a delivery agent has performed the delivery, they should take a picture or another form of proof of the delivery and upload it on their system.
Once the proof of delivery is collected, the recipient can get notified. Providing proof of delivery ensures that the package cannot be claimed as undelivered by the recipient, and the sender has proof of that. This saves up on liability and reduces customer complaints.
Another way to get proof of delivery is by leveraging smartphones. Recipients can scan a QR code from their smartphone or fill up an electronic signature form on their phones, which can serve as a proof of delivery.
With a contactless delivery, the recipient can not always be present to receive their package. It is thus better that they can inform the delivery agent beforehand. For example, this can be to request a specific place where they might want their package to be stored, such as the side door or back porch.
With a communication channel between the agent and the recipient, such requests can be catered to. This also increases the customer satisfaction score exponentially.
To sum it up, contactless deliveries and contactless pickups are revolutionizing the world of logistics. All can be sent out to their recipients from documents to wish list shopping items without ever getting in contact with them.
Apart from COVID-19 considerations, there are also other advantages to going contactless, and you should not be missing out on them!