Remember the pizza delivery guy handing you your pies while you fumbled around in your pocket for a proper tip to hand him? That was then, this is now. Delivery has gone contactless, exposing a hygienic new way of doing business during a pandemic. But what happens when the pandemic goes away? We asked professionals in the industry to share their thoughts on the future of contactless delivery in a post-COVID world.
James Pearson, CEO and Small Business Evangelist at eVenturing Enterprises.
Contactless delivery became a prerequisite and essential safety measure amidst the pandemic. However, the majority of customers saw it beyond a protocol. I believe that contactless delivery will stay because of how it transforms the customer service experience in an innovative way. As customers continue to adapt to the system, it will also affect their behavior in how they opt to transact and secure their purchases hereafter.
Contactless delivery has set an expectation and standards in customer service of how companies should show extended assistance and care towards their customers. It [enhances] people’s buying experience through reinforced speed and convenience. As customers re-evaluate and continue to adjust to meet their needs, there is a high probability of a shift in behavior and higher expectations from the customers.
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