Package Management Software for Your Apartment’s Mailroom

time to read article4 minutes

article date 2021-08-03

After the pandemic, apartment mailrooms in multifamily buildings everywhere in the U.S saw a massive influx in packages. According to Statistica, in the fiscal year of 2020, about 6.3 billion parcels were sent and received by mail within the U.S.

In 2020, over two billion people purchased goods and services online, increasing the number of deliveries to the apartments. This massive increase in the number resulted in overcrowded mailrooms and mismanaged packages.

For apartment mailroom managers, it is essential to ensure that packages are delivered smoothly to the rightful residents. Package management software can help ensure your apartment building mailroom is running smoothly by streamlining the entire process. Here are a few more reasons why you should invest in package management software for your apartment mailroom:

• Massive Number of Deliveries

• Package Theft: A Growing Problem

• Dedicated Staffing and Increased Costs

• Overcrowded Apartment Package Rooms

• Limites access for tenants

• Resident’s Satisfaction

1. Massive Number of Deliveries

During the pandemic, people increasingly depended on e-commerce. Moreover, in the holiday season, it is estimated that online shopping will burden the industry, unlike any other time. In 2020, apartment building mailroom stated that they expected to deliver around 7 million packages per day.

Poorly equipped apartment buildings can not deal with these burgeoning statistics. With the unpredictable number of package volumes, it’s hard for buildings to estimate how many package lockers they will need. When there are more packages stored in package lockers, it leads to a crowded mailroom.

A good package management software can help residents know when their delivery will be arriving to pick it up on time and help avoid congestion in the apartment mailroom.

2. Package Theft: A Growing Problem

Package Theft With millions of packages arriving every day, it’s hard for multifamily apartments to manage them securely. Piles of packages are often left unattended at the front door, leading to massive package theft.

A package management software can help combat this problem. Through package management applications, residents can receive notifications regarding when their package will arrive at the mailroom.

They can then pick it up as soon as possible without leaving it unattended for long periods. Resultantly, they can avoid getting their package stolen by porch pirates.

3. Dedicated Staffing and Increased Costs

Retrieval, storage, and delivery packages are time-consuming, with hundreds of packages coming in every day. This takes a toll on your staff’s time and labor. These icreased numbers require dedicated staffing to handle packages.

According to National Multifamily Council, 68% of staff spend up to 4 hours a week on package management. This also decreases overall productivity as other important building management matters are neglected. Resultantly, there is a drain on both time and money for the building owners.

Package management software can help automate the entire process, so fewer employees are needed to manage deliveries, reducing costs and increasing productivity.

4. Overcrowded Apartment Package Rooms

When packages aren’t delivered and sent out fast enough, it leads to overcrowding in the apartment building’s package room. Overcrowding means packages have an increased risk of incurring damage.

Especially, deliveries that contain food items or groceries that are in danger of spoiling can become bothersome. Of course, knowing beforehand when their package is arriving can help residents pick it up upon arrival and stop it from getting stored in the package room.

Quick retrieval can avoid overcrowding in the package rooms for apartments and minimize damage. Package management software can help you achieve these results by sending automated notifications to users so they are aware of the package arrival and take action accordingly.

5. Limited Access for Tenants

Once your package is stored in the package room for the apartment building, retrieving it might not be as easy as you think. Residents are sometimes restricted from accessing the apartment building package room. For people with unusual working hours, accessing the package outside of operating hours becomes impossible.

Sometimes, the front desk staff is away tackling other issues, limiting the resident’s access to their package.

One solution is using package management software to reroute your important deliveries to a neighbor or family member so they don’t end up in the package room. This way, you can easily pick them up when possible without worrying about having limited access to the package room.

6. Resident’s Satisfaction

Customer Satisfaction

Resident satisfaction plays a huge part in their retention. Whether or not they will renew their lease at the end of the contract depends solely on their living experience. Poor management of apartment mailrooms can lead to package theft, damaged packages, and inconvenience for the residents.

If residents feel unsafe and anxious about losing their deliveries and facing losses, they will not stay at the apartment for long. Moreover, low numbers of resident retention can lead to a bad reputation for the condo, resulting in poor prospects.

Package management software helps make the entire delivery process smoother so residents can receive their packages with ease and their satisfaction levels increase.


Observing the growing numbers of parcel traffic, it is safe to say that package volumes in apartment mailrooms will not lessen anytime soon. The increased number of deliveries are hard to deal with and often result in poor management.

Poor package management leads to damage, package theft, high costs, and resident dissatisfaction. Moreover, building owners have to bear extra costs for dedicated staffing for package management and still have other building upkeep tasks neglected.

There is a simple solution: investment in good management software that can streamline your processes and help you increase efficiency in the apartment mailroom.

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